Fulfilment is not restricted to just handling orders. At Kinetic121 we say fulfilment is the proper, prompt, complete and satisfactory delivery of our clients' requirements for their end consumers’ satisfaction, and that’s exactly what we deliver.
What is involved in the service?
Adding value by taking on additional services that would otherwise be seen as a possible obstacle and outside of the clients day-to-day servicing requirements to their clients
Statistical collation on campaign results
Cost containment/reduction for the client
Expertise
Multiple sites
Specialised campaigns i.e. ½ rounds posts with an invite to agricultural day to farmers (previous BNZ example)
Event management
Bureau services
Telemarketing
How does this service work with other services?
Completes a full circle on major mail-out campaigns, ability to complete the end-to-end process on behalf of the client
IMS (Scanning)
Vretrieive – data storage
Corporate Services – Event management on behalf of client
What is included in the service?
Call Centre management
Scanning
Product application management i.e. credit card applications back to DM for processing
Response analysis – return on investment (ROI)
Secure i.e. banking, cash handling
Multiple response streams i.e. phone, email, fax
What is the superior aspect of the Kinetic121 offering?
Multiple sites nationwide
ROI analysis – database expertise
Flexiblity
Speed to market
Business intelligence
Project Management
