Survey for Kinetic¹²¹ customers

Here at Kinetic¹²¹ we pride ourselves on delivering a great 'customer experience'. After every completed job, we survey our client's to ensure we're meeting their expectations.

A Net Promoter Score (NPS) is the result of a customer satisfaction survey in which customers are asked the question, "how likely would you be to recommend us to friends or family?" The NPS result creates the link between customer satisfaction, customer loyalty and profitability. Respondents have a 1 - 10 scale, with 1 meaning the least likely to recommend and 10 meaning the most likely to recommend. The NPS is calculated by subtracting the percentage of detractors (1-6) from the percentage of promoters (9-10) hence the closer to 100% the better. For more information on Net Promoter Scores see the Official Net Promoter.